Privacy Policy

Last Updated: October 10, 2024

At PAX Ketamine Institute, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, schedule a consultation, or engage with our services. By using this website, you consent to the data practices described in this Privacy Statement.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Schedule a consultation

  • Refer a patient

  • Subscribe to our newsletter

  • Contact us via forms or email

  • Book a service

The information may include:

  • Name

  • Email address

  • Phone number

  • Company information

  • Payment information (when booking)

We may also collect non-personal data automatically via cookies, including your IP address, browser type, and usage data when you visit our site.

PAX also collects personally identifiable information provided by you or your healthcare provider, such as your e-mail address, name, home or work address or telephone number. PAX also collects anonymous demographic information, that is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites. There is also information about your computer hardware and software that is automatically collected by this website. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this website. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others. This Practice encourages you to review the privacy statements of websites you choose to link to from the website so that you can understand how those websites collect, use and share your information. This Practice is not responsible for the privacy statements or other content on any other websites.

How We Use Your Information

We use the information we collect to:

  • Process your inquiries and bookings

  • Provide and improve our services

  • Communicate with you, including sending newsletters and updates

  • Understand user behavior to enhance the user experience

PAX collects and uses your personal information to operate the website and deliver the services you or your healthcare provider have requested. PAX also uses your personally identifiable information to inform you of other products or services available from us. PAX may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. PAX does not sell, rent or lease its customer lists to third parties. PAX may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information. PAX does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. PAX will disclose your personal information, without notice, only if required to do so by law.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except for:

  • Service providers (e.g., payment processors, event planning partners) who help us operate the website and provide services

  • Legal obligations, if required to comply with law enforcement or protect our rights

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can set your browser to refuse cookies, but this may limit some functionality of the site. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Privacy Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt-out of marketing communications

To exercise any of these rights, please get in touch with us at andy@pax-institute.com.

Security of your Personal Information

PAX secures your personal information from unauthorized access, use or disclosure. This Practice secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, for legal reasons or based on client feedback. We encourage you to periodically review this Privacy Policy to be informed of how this practice is protecting your information Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PAX Ketamine Institute
Email: info@pax-institute.com
Phone: (605) 496-9770
Address: 6709 S Minnesota Ave, Ste 101, Sioux Falls, SD 57108